Home Assist

Home Assistance

Home Assistance refers to emergency assistance related to the home covered in the policy only and not home maintenance services.

Fixtures, Fittings and Services

An appropriate repairer (electrician, plumber, locksmith and glazier) will be called out to address the problem at one nominated address. Please note that all parts and materials used are excluded and will be for the member’s account. Maintenance related issues are not covered.

Limit: Call Out Fee and first hour of labour. Thereafter costs will be for the policy holder.

Emergency Services Notification and Call-out

At the policy holder’s request, a notification of an emergey will be sent out to the police, traffic, fire brigade, ambulance, security or any other emergency service provider.

Call Outs

A summary of this product is illustrated in the table below;

Emergency Inclusions Exclusions
Electrical Distribution boards, circuits, main cables causing power failure Electrical gates and doors
Earth-leakage relays causing power failure Jacuzzi, swimming pool and borehole pumps
Geyser connections, thermostats and elements Air conditioners and commercial refrigeration
Multiple plug points causing power failures Repairs not complying with regulated specifications such as SABS and others
Lighting strikes on wiring causing power failures All electrical motors (electric gate motors etc)
Multiple burnt connections on wiring or plug points causing power failure White Appliances (Stove, Refrigerator, Dishwasher etc)
General House Wiring
Connections to all electrical motors causing power failure
Municipal connections inside the property causing power failure
Plumbing Burst water connections and pipes that are concealed and are causing further structural damage Concealed pipes are not covered. Specialist are not covered e.g Leak Detectors
Overflowing blocked drains (internal & external) that can cause further structural damage Specialists are not covered e.g Drain specialist like Roto-Rooter & Drain Surgeon
Geyser Problems (No hot water – dependent on case circumstances, water pressure, overflowing geyser) Repairs not complying with regulated specifications such as SABS and others. Replacement of a burst geyser
Jacuzzis, swimming pools and boreholes
Leaking tap that runs into a basin or shower
Locksmith If keys are broken off or lost for a main entrance or exit of the house Outbuildings, bedrooms and garages
If a child is locked inside the house or any room within the house Padlocks
Glaziers Any glass that has been damaged or broken and is causing a security risk to your premises Mirrors or any specialised glass

Annual Limit: 3 Incidents; R5,000 per annum per policy

For any other cases not mentioned above and parts, we will be able to assist the member with referrals but they will be liable for ALL the costs.

Please click on the link below to view our full brochure on these benefits: FRONTLINE PERSONAL ASSIST BROCHURE
Frontline Assist is not regulated under the FAIS Act and Financial Sector Conduct Authority.
Frontline Assist-large

Please call

0861 113 699

and one of our consultants will gladly assist you.

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