Home Assist
Home Assistance
Home Assistance refers to emergency assistance related to the home covered in the policy only and not home maintenance services.
Fixtures, Fittings and Services
An appropriate repairer (electrician, plumber, locksmith and glazier) will be called out to address the problem at one nominated address. Please note that all parts and materials used are excluded and will be for the member’s account. Maintenance related issues are not covered.
Limit: Call Out Fee and first hour of labour. Thereafter costs will be for the policy holder.
Emergency Services Notification and Call-out
At the policy holder’s request, a notification of an emergey will be sent out to the police, traffic, fire brigade, ambulance, security or any other emergency service provider.
Call Outs
A summary of this product is illustrated in the table below;
| Emergency | Inclusions | Exclusions |
|---|---|---|
| Electrical | Distribution boards, circuits, main cables causing power failure | Electrical gates and doors |
| Earth-leakage relays causing power failure | Jacuzzi, swimming pool and borehole pumps | |
| Geyser connections, thermostats and elements | Air conditioners and commercial refrigeration | |
| Multiple plug points causing power failures | Repairs not complying with regulated specifications such as SABS and others | |
| Lighting strikes on wiring causing power failures | All electrical motors (electric gate motors etc) | |
| Multiple burnt connections on wiring or plug points causing power failure | White Appliances (Stove, Refrigerator, Dishwasher etc) | |
| General House Wiring | ||
| Connections to all electrical motors causing power failure | ||
| Municipal connections inside the property causing power failure | ||
| Plumbing | Burst water connections and pipes that are concealed and are causing further structural damage - Leak Detection COVERED | Concealed pipes are not covered. Specialist are not covered e.g Leak Detectors |
| Overflowing blocked drains (internal & external) that can cause further structural damage | Specialists are not covered e.g Drain specialist like Roto-Rooter & Drain Surgeon | |
| Geyser Problems (No hot water – dependent on case circumstances, water pressure, overflowing geyser) | Repairs not complying with regulated specifications such as SABS and others. Replacement of a burst geyser | |
| Jacuzzis, swimming pools and boreholes | ||
| Leaking tap that runs into a basin/sink or shower | ||
| Locksmith | If keys are broken off or lost for a main entrance or exit of the house | Outbuildings, bedrooms and garages |
| If a child is locked inside the house or any room within the house | Padlocks | |
| Glaziers | Any glass that has been damaged or broken and is causing a security risk to your premises | Mirrors or any specialised glass |
|
Annual Limit: 3 Incidents; R5,000 per annum per policy |
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Leak Detection
We will compensate you for the fair and reasonable cost of tracing the source of a water, gas or oil. The first sign of the leakage must have taken place after the start of this cover for leak detection costs. The cost of repairing the leak is not covered by this cover. Our cover for leak detection is up to a R3000 limit. Anything over and above will be for the clients account.
Please click on the link below to view our full brochure on these benefits:
FRONTLINE PERSONAL ASSIST BROCHURE
Frontline Assist is not regulated under the FAIS Act and Financial Sector Conduct Authority.