Roadside & Accident Assistance
* Please note: This cover excludes all vehicles over 3,500 kg, trailers, caravans and boats. A member will not be entitled to service where the vehicle is not in a roadworthy condition. Any costs incurred through arrangements made by the member without prior authorisation shall not be reimbursed. Assistance is only available in South Africa, Lesotho and Swaziland.
Roadside Assistance
Members have access to the following services in the event of a roadside emergency (limited up to R800 per incident):
- Flat battery – jump start only (replacement of battery for the member’s account)
- Flat tyre (help with change of tyre) – member needs to have a spare tyre available
- Fuel assistance (limited to five litres per incident)
- Transmission of urgent messages.
Annual Limit: R800 per incident or R1600 annually
Locksmiths
A locksmith will be dispatched in the event where keys (vehicle & home) are locked in a vehicle.
Annual Limit: R800 per incident or R1600 annually
Tow-in
Tow-in service to the nearest approved dealership (if under warranty), repair centre or panel beater in the event of:
- Mechanical breakdown – we will arrange for the towing of the vehicle to the nearest repairer in a 200km radius
- Electrical breakdown – we will arrange for the towing of the vehicle to the nearest repairer in a 200km radius
- Accident damage – Tow-in cost covered after accident to the nearest nominated storage yard (Currently GOBID), if outside of the 200km radius then Frontline management to be contacted for approval of extra km’s or if outside of business hours and outside 200km radius, Tow-in to the nearest approved repair centre. Cover is limited to R3750 per incident.
Courtesy Transport
Where the vehicle needs to be towed to a repairer, we will arrange for the occupants of the vehicle (up to a maximum of two persons) to be transported to a nominated destination where the breakdown has occurred within a 200km radius of your normal place of residence or work.
Hotel Accommodation
Where the breakdown has occurred outside a radius of 200km from your normal place of residence, resulting in an overnight delay, we will arrange hotel accommodation for the occupants of the vehicle (up to maximum of four people).
Limit: R800 per group per incident or R1600 annually
Car Rental
Where the breakdown has occurred outside a radius of 200km from the place residence, a rental car will be arranged, subject to an occupant qualifying for a rental vehicle in terms of the car rental company’s general terms and conditions. The costs incurred will be confined to rental charges, delivery and collection of the hire vehicle, and the vehicle must be surrendered on arrival at the occupant’s destination.
Limit: R500 per incident or R1000 annually and subject to availability
Vehicle Repatriation
In the event of the member’s vehicle being left for repairs, we will pay up to R750 for 24-hour, Group-B car rental or a flight ticket to collect the vehicle after repairs. Alternatively, should the vehicle have been towed to a dealership closer to the member’s place of residence, the additional tow costs will be supplemented with the costs of car rental or flight.
Cross Border
We are able to provide access only assist service through the call centre, we will contact a service provider in the area to assist – all costs will be for your account. Alternatively, you are able to make your own arrangements to get the car to the border and we will cover the tow from the border to the nearest repairer.
OVERALL LIMIT OF R5000 PER ANNUM PER POLICY
Frontline Assist is not regulated under the FAIS Act and Financial Sector Conduct Authority.