Roadside & Accident Assistance

Members have access to the following services in the event of a roadside emergency (limited up to R750 per incident):

  • Flat battery – jump start only (replacement of battery for the member’s account)
  • Flat tyre (help with change of tyre) – member needs to have a spare tyre available
  • Fuel assistance (limited to five litres per incident)
  • Minor roadside–running repairs (electrical, coil, immobiliser etc.)
  • Transmission of urgent messages
Limit: Covered up to 200km round trip

Locksmiths

A locksmith will be dispatched in the event where keys (vehicle and home) are locked in a vehicle. Annual limit: R800 per incident or R1,600 annually

Tow-in

Tow-in service to the nearest approved dealership (if under warranty), repair centre or panel beater in the event of:

  • Mechanical breakdown – we will arrange for the towing of the vehicle to the nearest repairer in a 200km radius
  • Electrical breakdown – we will arrange for the towing of the vehicle to the nearest repairer in a 200km radius
  • Accident damage – cost covered to the nearest panel beater (up to a limit of R2,500 per incident)

Courtesy Transport

Where the vehicle needs to be towed to a repairer, we will arrange for the occupants of the vehicle (up to a maximum of two persons) to be transported to a nominated destination where the breakdown has occurred within a 200km radius of your normal place of residence.

Hotel Accommodation

Where the breakdown has occurred outside a radius of 200 km from your normal place of residence, resulting in an overnight delay, we will arrange hotel accommodation for the occupants of the vehicle (up to a maximum of four people). Limit: R800 per group per incident of R1,600 annually

Car Rental

Where the breakdown has occured outside a radius of 200km from the place of residence a rental car will be arranged, subject to an occupant qualifying for a rental vehicle in terms of the car rental company’s general terms and conditions. The costs incurred will be confined to rental charges, delivery and collection of the hire vehicle and the vehicle must be surrendered on arrival at the occupant’s destination. Limit: R500 per incident of R1,000 annually and subject to availability

Vehicle Repatriation

In the event of a member’s vehicle being left for repairs, we will pay up to R750 for 24-hour, Group-B car rental or a flight ticket to collect the vehicle after repairs. Alternatively, should the vehicle have been towed to a dealership closer to the member’s place of residence, we will supplement the additional tow costs with the costs of car rental or flight.

Cross Border

We are able to provide access only assist service through the call centre, we will contact a service provider in the area to assist – all costs will be for your account. Alternatively, you are able to make your own arrangements to get the car to the border and we will cover the tow from the border to the nearest repairer. Overall limit of R5,000 per annum per policy

Please click on the link below to view our full brochure on these benefits: FRONTLINE PERSONAL ASSIST BROCHURE

Frontline Assist is not regulated under the FAIS Act and Financial Sector Conduct Authority.
Frontline Assist-large

Please call

0861 113 699

and one of our consultants will gladly assist you.

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