Home Assist
Fixtures, Fittings and Services
In the event of a home emergency as a result of breakage of fixtures and fittings, we will arrange for an appropriate repairer (electrician, plumber, locksmith, glazier etc.) to address the problem at one nominated address (call-out fee and first hour labour is covered, thereafter normal rates apply). Please note that all parts and materials used are excluded and will be for the member’s account.
Overall limit of 3 incidents or up to R2 000 per annum per policy.
*Please note:
A home emergency is defined as an event that is potentially life threatening or could possibly cause structural damage to a property.
Emergency Services Notification and Call-out
We will, at your request, relay notification of emergencies to the police, traffic, fire brigade, ambulance, security or any other emergency service provider.
| Emergency | What is covered | What is not covered |
|---|---|---|
| Electrical | Distribution boards, circuits, main cables causing power failure | Electrical gates and doors |
| Earth-leakage relays causing power failure | Jacuzzi, swimming pool and borehole pumps | |
| Geyser connections, thermostats and elements | Air conditioners and commercial refrigeration | |
| Multiple plug points causing power failures | Repairs not complying with regulated specifications such as SABS and others | |
| Lighting strikes on wiring causing power failures | All electrical motors (electric gate motors etc) | |
| Multiple burnt connections on wiring or plug points causing power failure | White Appliances (Stove, Refrigerator, Dishwasher etc) | |
| General House Wiring | ||
| Connections to all electrical motors causing power failure | ||
| Municipal connections inside the property causing power failure | ||
| Plumbing | Burst water connections and pipes that are causing further structural damage | Concealed pipes are not covered. Specialist are not covered e.g Leak Detectors |
| Overflowing blocked drains (internal & external) that can cause further structural damage | Specialist are not covered e.g Drain specialist like Roto-Rooter & Drain Surgeon | |
| Geyser Problems (No hot water – dependent on case circumstances, water pressure, overflowing geyser) | Repairs not complying with regulated specifications such as SABS and others. Replacement of a burst geyser | |
| Jacuzzis, swimming pools and boreholes | ||
| Leaking tap that runs into a basin or shower | ||
| Locksmith | If keys are broken off or lost for a main entrance or exit of the house | Outbuildings and garages |
| If a child is locked inside the house or any room within the house | Padlocks | |
| Glaziers | Any glass that has been damaged or broken and is causing a security risk to your premises | Mirrors or any specialised glass |
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PS. Any other cases we will be able to assist the client but they will be liable for ALL the costs
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Please click on the link below to view our full brochure on these benefits:
FRONTLINE PERSONAL ASSIST BROCHURE
Frontline Assist is not regulated under the FAIS Act and Financial Sector Conduct Authority.